Sunday, February 14, 2010

Using your feedback to improve Buzz



Last Tuesday we introduced Google Buzz, a new way to start conversations and share updates, links and more. In the days since we launched, we've heard a lot of feedback about how Buzz works.

We've heard your concerns loud and clear, and we've already taken steps to address them. On Thursday we made some improvements to Buzz so that privacy controls are more visible and useful. And yesterday afternoon we announced further changes that we'll be rolling out over the next few days — including modifying the start-up process so that you review our suggestions for people to follow (rather than automatically following them from the get-go), and adding a Buzz tab to the Gmail settings page so that privacy controls are more easily accessible.

At Google, we like to respond to user feedback, then iterate based on that feedback. So thanks for speaking up. We've been working quickly over the holiday weekend to incorporate the new changes into Buzz, and we'll be continuing to improve your user experience.

20 comments:

John said...

What I notice about this announcement is that Google is still having a hard time grasping the concept of Privacy by Design. That includes with listening to your users, all of your users, before you make changes and even before you announce changes. Because of the enormous amount of information that Google has about people, it is incumbent on Google to go the extra mile and be pro-active instead of reactive.

C. said...

wretched thing , buzz .
Google just lost the faith of som many millions of users , myself included .

chrislandau said...

Perhaps it should be called Google Buzz BETA.

Jacob said...

Google Buzz looks to be a rather promising product that will allow me to easily keep in touch with my closest friends. Granted, there are only 8 of us that grew up together, but we all live in different states and parts of the world, and we all dislike Facebook, so Buzz will be a nice service for us. More social & fun than email with Gmail integration too? I LOVE IT because everyone I know uses Gmail.

faaezb said...

of al th major issues u guys r dealin with, this shud b a silly one..anyways.
pls hav an option to like comments too, not just posts, facebook doesnt hav this feature.

Yaronn Libne said...

I've been interested in the things Google does, and I like how they/you are going in ways that are correct logically, like labels and conversation in Gmail, and I think the future will be Google Wave, since it's the most correct normalized thing.

I would expect that a company that knows to think logically would do the same with the most important things, therefor I wonder how come no one from the people that make those things happen, didn't come in the first place from the idea that the privacy of one's contacts should be the highest priority, and everything else could be developed around it.

Was everyone so eager to make Gmail a "social network" that they couldn't stop and think?

Menthix said...

Funny how a company with a blog dedicated to privacy apparently doesn't have anyone looking at the privacy aspects of their own products *before* they launch.

Doug said...

I agree with so many of the posts above, I'm saddened my googles apparent disregard for peoples privacy. That said, google really needs to make it easier to send them feedback. Does anyone know where the feed back came from? Or for that matter how people gave google feedback? Why isn't there a "contact us" link at the bottom of every google page?
~Disappointed

Divya Sai said...

Guys a quick fix is definitely needed:

Once we open the comments associated with a Buzz, there's no way to collapse them back!

#2 Don't flood the inbox with Buzz updates, inbox is not meant to receive ALL the Buzz updates!

Com'on guys you are Google, you are supposed to know these things already why are they missing?

Jaemie said...

I am very interested to see the follow-up Google will do in terms of reacting to the public reaction to their privacy policies in regards to Buzz. I can understand that excitement over launching a new application may have trumped privacy, but I am sure that just like Facebook, Google is now realizing privacy is a major factor that should be approached proactively and transparently,rather than reactionary to public outcry.

All industries from the Gov't to the private sector are struggling to define and establish coherent and sensible privacy policies with the rapid emergence of social networking. Google wasn't the first to encounter privacy issues, nor will it be the last. However, I am sure that privacy will have a bigger seat at the Google policy table now, and in the future.

Moo said...

I can see how you guys would think of this as a great idea, and it is...but there are some modifications i would make if i were you.

1. Your filling up our inboxes with buzz updates. Sure, itsonly to the people we are following but still, can you maybe cut thse down?

2. NO PRIVACY WHAT-SO-EVER! I just want to make it clear to everyone using buzz and the makers, ANYONE CAN SEE YOUR COMMENTS, POSTS, AND STATUS'S JUST BY SEARCHING YOU NAME INTO GOOGLE! I tried this with my friends name and her personal info, account, profile, and posts on buzz were all on there. Google, you think you have a great privacy policy but I almost deleted my account when i heard about this. ANYONE can see ANYTHING you do on buzz. By simply knowing you name....

3. You cant make posts from other people go away, they stay there EVERYTIME you come back to buzz, and you can never delete them.

These are some suggestions, I know you may think of this as another note from someone you dont know, but you google people need to give us some privacy, otherwise, I'm going to get all my friends to delete their accounts and switch to yahoo or SOMETHING other than google.

Blacky said...

Terrible product... Why is this a public policy issue?

Wayne said...

I can't figure out Buzz, what the settings are, or what they mean. I have no idea what's exposed and what's hidden. This sucks. I need to move all my mail out of there.

scourou said...

Heh - I can follow the Public policy team on Twitter. How do I follow you on Buzz?

Doug said...

It's a good thing I read the news. If not, I would not have known my privacy was being compromised by Google through their Buzz service. Even then, it still took some effort to figure out how to turn it off. In general, I like the things Google does, but not in this case. Shame on you Google....

Hank said...

Too late Google, you've already lost my faith and support. As a user of Google products (the Droid, gmail, maps, etc), I am very disappointed in your lack of insight and common sense. An apology just doesn't cut it, so I hope you learn your lesson through the court system now.

Hilmi.o said...

I think this is a sign that you guys are hiring too fast too easy. The idiot that let this one pass will cause you more trouble in the future. Fire him!

Bill said...

They should acknowledge that they really abused their power with this Buzz thing and it may be the dumbest attmept to grab market share from Facebook with the idea that Google users are just dumb sheep and we blindly eat whatever you stick in our faces. Count me in for the upcoming class action suit.

JZ said...

I've blocked the same people 6 times already. Why are they still following me?!

zelrik said...

Hi there,

I would agree with all the comments above. I would mention that I use many Google products: adsense, finance, insights, blogger, youtube, gmail, chrome, android, search-engine(for pics,maps,videos etc)...

So if my Google account is suddenly at risk. That's BAD.